Loyalty360, The Association for Customer Loyalty, has announced the winners for its Best in Class Awards, which were awarded in a ceremony on the evening of October 24th, during the first day of the 2018 Customer Expo conference. The awards recognize brands that are innovating in nine categories, each representing important aspects of customer loyalty. Winners were chosen by the members of the Loyalty360 editorial staff, analysts, and feedback from Loyalty360 Customer Award judges. Nominations were based on several factors including Loyalty360 Award entries and nominations, interviews, overall program impact, and industry and association involvement over the past 18 months.
The winners are as follows:
Partnerships:
ABC Fine Wine & Spirits
Brierley + Partners
AARP
Caesars Entertainment
Wyndham Hotels & Resorts
YesWay
Customer Focus:
Sephora
Craftworks Restaurants & Breweries
SONY Rewards
ULTA Beauty
Domino’s
Giant Eagle
Chevron
Hertz
ABC Fine Wine & Spirits
MGM Resorts International
AARP
YesWay
CX Strategy:
LIDS
Giant Eagle
VMware
Overstock.com
FedEx
Ally Financial
Best Western
Customer Experience Team:
Sephora
Craftworks Restaurants & Breweries
SONY Rewards
VMware
Luxottica
Canadian Red Cross
Program Strategy:
LIDS
ULTA Beauty
Domino’s
Luxottica
AccorHotels
Adidas
Ally Financial
Sleep Number
Employee Focus:
ULTA Beauty
Overstock.com
Caesars Entertainment
Agency:
Brierley + Partners
Epsilon
Lenati
Baesman Insights & Marketing
Technology:
Epsilon
Baesman Insights & Marketing
SAP
Oracle
CrowdTwist
Customer Loyalty:
Chevron
MGM Resorts International
AccorHotels
Hertz
Adidas