Essential Duties and Responsibilities:
Summary:
The Director, Technology is responsible for overseeing the company’s technology infrastructure, ensuring the stability, security, and efficiency of all IT systems. This role involves strategic planning, budget management, vendor relations, and leadership of the IT support team to drive business success through technology. The ideal candidate is a proactive problem solver, an effective communicator, and a leader who fosters innovation while ensuring seamless IT operations.
1. Ensure IT systems and infrastructure are secure, scalable, and aligned with business objectives. Collaborate with other departments to ensure technology supports business operations effectively.
2. Oversee cybersecurity measures, data protection policies, testing, and compliance with relevant regulations. Establish and enforce IT policies, best practices, and procedures to maintain system integrity and uptime.
3. Identify, evaluate, and implement new technologies that enhance operational efficiency and business growth. Engage with business teams to understand requirements and propose technology solutions while working with developers and database administrators to deliver functional solutions.
4. Planning, implementation, administration, management, daily maintenance, ongoing support, and decommissioning of all servers (on-premises and cloud-based), networking appliances, firewalls, routers, switches, wireless components, computers, mobile devices, and telecommunications equipment.
5. Support and administration (expert-level) of underlying IT technologies including Server 2012-2022, Active Directory, MS Entra and MS365, MS SQL Server, Symantec, KnowBe4, SSRS, Power BI, MS Teams, SharePoint, and others.
6. Actively develop, lead, and participate in infrastructure planning sessions, and handle all IT-based implementation and decommissioning projects. Prepare daily/weekly/monthly infrastructure reports to keep the Baesman executive team informed.
7. Monitor all core systems/system events/access logs, performing network design and support, managing Meraki firewall ACLs, VPN, MFA/2FA. Possess a strong working knowledge of storage technologies (SAN, NAS, etc.), perform data migrations, plan, document, and test disaster recovery and business continuity solutions.
8. Lead and manage the IT support team to provide customer-focused, fast, and friendly support for all systems and applications. Strong commitment to IT as a service for the business. Excellent verbal and written communication and customer service skills required. Strong knowledge of both PC and Mac systems.
9. Be the primary point of escalation for the internal IT Manager role to assist with higher-level problem-solving. Assist in process documentation and change management.
10. Manage IT vendor relationships, including contract negotiations, performance monitoring, and service-level agreements.