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You’re a retailer. Why do you feel like a fulfillment company?

Most every retailer faces the same challenge of replenishing in-store marketing that never arrived in store, arrived damaged, was damaged at some later date, or just became obsolete. Sometimes smaller retailers will try to do this themselves from within their marketing department or they might enlist help from their warehouse personnel. When the needs are small and infrequent this might work, but as the retailer grows they quickly realize it can overwhelm them.

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The Do's & Don'ts of Loyalty Marketing

There’s never been more pressure on loyalty marketers than there is now, when brands struggle in a challenging market and clash with the new realities of retail. Many CMO’s and CEO’s are looking to loyalty for stability during a time defined by vacillating ideas, restless customers and volatile technologies. Given the variable state of retail, the pressure on loyalty is warranted. It’s one of the few marketing programs left that broadly impacts all channels incrementally with measurable results.

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Power of the Portable Offer – Increase your ROI

Everyone has seen them: the little credit card shaped coupon glued to the inside of a direct mail piece with an offer to purchase and save money. It has the customer ID barcode on it so the retailer knows when you transact and what you bought. These little guys are expensive to produce relative to even the largest of postcards. So why do retailers mail hundreds of millions of these? Because they work.

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Rethinking retail: Why big brands need to act small

The recalibration of retail has flipped the script on what’s successful in the space. In previous generations, big-box retailers could out-muscle competition, offering lower prices and more variety. Today, ecommerce has reduced barriers to entry for generations of young adults who value uniqueness over variety, craftsmanship over commonality, and rich origin stories over American icons. So what does the competition look like now? Ecommerce is an equalizer

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Loyalty Needs Partners Over Providers

Brands using high-priced platforms often find that the provider lacks know-how to drive the required shifts in shopping behavior or sales. What they need is a partner experienced in loyalty marketing. Let’s cut to the chase: Technology vendors are unintentionally crippling loyalty. They have the right intentions, but once a program is launched, they forget about you – just like your first romantic experience. It still stings, I know.

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Retail runs through Mobile, Loyalty

There are two main mantras touted in retail today—mobile first and customer first. While they’ve both been used ad nauseam, both still embody the right mindset for marketers. More importantly, it’s the most important strategy and the most important channel coalescing. Mobile loyalty is the ultimate expression of a customer-first mindset driven by an often misused, yet omnipresent channel. 66% of companies that saw a decrease in customer loyalty over the past year do not have a mobile app.

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Building Loyalty is Easy: Do What Mom Taught You

In the current brand climate focused on revenue growth at all costs, the answer to driving customer loyalty is quite simple: Do what mom taught you. Or in other words: Just do the right thing. Across all industries from retail to airline, and CPG to hospitality, each has fallen a long way away from understanding that the customer is king. It’s not the brand that controls each dollar; it’s the customer. The good news is that marketers love to get together and throw around the term “customer centricity,” which is actually much-needed in today’s market.

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UV Offset: Quality, Speed and Price

In today’s competitive marketplace, marketing leaders crave the most recent purchasing data before making a final decision on the offer, circulation or items promoted. To achieve last minute decisions and still be in market on time, marketers need a print vendor that can shorten the production time and increase the speed to market for direct mail and other promotional materials. While there are many levers to pull that can influence speed, few are as game changing as Komori’s new 8 color UV perfecting press.

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Loyalty: A Source Of Certainty In Uncertain Times

The retail world is rarely stable. We’ve seen high highs and low lows, but lately there seems to be more cause for concern. Some well-known brands have simply disappeared, whether that means filing for bankruptcy or erasing any brick-and-mortar footprint, as we’ve seen recently with HHGregg and The Limited. Other retail brands are working to find a new equilibrium, but it’ll be a bumpy road to get there. Could loyalty programs be the key we need to navigate this uncertain retail climate?

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The Retail Reckoning: How to Survive the Digital Revolution

The retail bubble is finally bursting. For too long, retailers have remained bloated in store footprints and overconfident in mindset. Store experiences refused innovation for decades, while merchants ripped every dollar they could out of product. Yet somehow, we found a way to pack more product into our over-sized stores. Finally, retail is experiencing the reckoning it has deserved for some time.

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First class postcards: Marketers paying too much.

Forever most marketers and mailing service providers have been spending $.01 - $.03 per piece too much for their postcard postage and don’t even know it. With proper planning and the right partner, there is a better way to mail your 4.25 x 6 postcards.

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